The features of the software are great. For people who make extended use of Outlook categories and subfolders, being able to carry those into the Palm is invaluable.Support, though, is lousy. I had occasion to try when I started getting an "unexpected error" on synching my contacts which corrupted by home PC's Outlook contacts. The access to email support is hidden in web pages, only showing up once the user has browsed limited and un-helpful FAQs. I never was able to find a telephone number for support. And, despite claims on that response should be forthcoming by next business day, I've been waiting a week now with no response.
